DNA Genotek's promise of excellence

Our satisfaction promise means that purchasing from DNA Genotek Inc. is risk-free. If you are not entirely satisfied with the performance of any product, simply call our Technical Support department. They can answer any questions and, if you are still not satisfied, arrange a prompt refund or exchange.

DNA Genotek guarantees the performance of all products in the manner described in the accompanying documentation shipped with the product. Should any product fail to perform satisfactorily due to any reason other than misuse, DNA Genotek will replace it free of charge or refund the purchase price. We reserve the right to change, alter, or modify any product to enhance its performance and design.

All terms and conditions are subject to change without prior notice. For more information about the terms and conditions of sale, please refer to our Product Terms and Conditions or review our invoices. If you have questions about product specifications or performance, call our Technical Support department at +1 613-723-5757 extension 6.