DNA Genotek's product quality

Customer satisfaction and product quality are very important to DNA Genotek. Our commitment to quality spans all aspects of our internal procedures from customer support to product development and manufacturing. In recognition of the importance of delivering consistent product quality, the company has achieved ISO 13485 certification.

We apply our ISO accreditation to all of our product and service offerings. Compliance with this standard ensures that our focus continues to be on customer satisfaction and continuous improvement. ISO 13485 is a quality management system standard that is specific to our medical devices. It demonstrates DNA Genotek's compliance with Canadian, US and applicable international regulatory requirements and provides customers with confidence in our medical device products. Maintaining ISO 13485 certification is a top priority for DNA Genotek, and that translates into innovative products that comply with regulations, customer requirements and our own product specifications.

DNA Genotek is regularly audited by the British Standards Institute (BSI) to ensure that high quality standards are being met in all areas of the business. This includes our design and manufacturing process, our quality control systems, our customer care, administration and management systems.

At DNA Genotek, we work hard to deliver the right product to our customers at the right time by providing access to accurate, essential information through high quality products, services and solutions. We strive to earn customer loyalty by consistently meeting and exceeding expectations while helping advance health and wellness worldwide. You can find our current Quality Policy, as well as our ISO and MDSAP certifications, below for your reference.