| General Requirements |
Establishment of Accessibility Policies |
Develop, implement and maintain policies in support of the AODA |
- Create Accessibility Policy
- Post policy to company website
- Provide policy in accessible format upon request
|
Completed |
| Accessibility Plans |
Establish, implement, maintain and document a multi-year accessibility plan; post it on our website; review the accessibility plan at least every 5 years |
- Create Multi-Year Plan
- Post Multi-Year Plan to company website
- Provide plan in accessible format upon request
|
Completed |
| Training |
Provide training on the requirements of the accessibility standards and on the Human Rights Code |
- Provide training to all employees and volunteers
- Provide training to new hires on accessibility policies as soon as practicable
- All policies related to accessibility will be mandatory for all employees and volunteers to read and acknowledge
|
Completed
|
| Information and Communication Standards |
Feedback |
Have a process for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request; ensuring that the public is aware of accessible formats and communication supports with respect to the feedback process |
- Process to provide feedback is included in Accessibility Policy
- Process is posted on company website
|
Completed |
| Accessible formats and communication supports |
Upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities; Consult with the person making the request in determining the suitability of an accessible format or communication support; Notify the public about the availability of accessible formats and communication supports |
- Process to request accessible format and communication supports included in Accessibility policy
- Accessibility policy is posted on company website
|
Completed |
| Accessible websites and web content |
Make internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA |
- Update website to meet Level A and Level AA as per guidelines
|
Completed |
| Employment Standards |
Recruitment, general |
Notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes |
- Each job posting posted on our website or on external sites outlines our commitment and outlines that accommodations are available upon request
|
Completed |
| Recruitment, assessment or selection process |
Notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used |
- Train all those involved in the recruitment process so that they are aware of these requirements
- Notify all candidates who are selected for an interview that accommodations are available
|
Completed |
| Notice to successful applicants |
When making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities |
- Train all those involved in the recruitment process so that they are aware of these requirements
- Notify successful applicants of our policies to support employees with disabilities when extending offers of employment
|
Completed |
| Informing employees of supports |
Inform employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability; to new employees as soon as practicable after they begin their employment; provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. |
- Policies related to accommodations and accessibility are mandatory read and signs through our document control system
- Anytime there is an update to these policies, it will trigger a new mandatory read and sign for all
- All new employees will have to read and sign all policies, including those related to accommodation and accessibility
|
Completed |
| Accessible formats and communication supports for employees |
Where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports |
- Upon request, we will consult and provide any materials or communications in a way that is accessible to the individual requesting it
|
Completed |
| Workplace emergency response information |
Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability |
- If we become aware of the need for an accommodation, consult with the employee to ensure they have individual emergency response information if required
|
Completed |
| Documented individual accommodation plans |
Develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities |
- Create an Accommodation policy which outlines the company's accommodation process to support employees with disabilities
|
Completed |
| Return to work process |
Develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work and document the process |
- Create a Return to Work policy, which outlines the company's accommodation process to support employees with disabilities
|
Completed |
| Performance management |
Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities. |
- Outline commitment to take into account the accessibility needs of employees with disabilities in the performance management process in our Accessibility policy
- Provide training to all employees outlining this responsibility
|
Completed |
| Career development and advancement |
Take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities |
- Outline commitment to take into account the accessibility needs of employees with disabilities when considering career development and advancement
- Provide training to all employees outlining this responsibility
|
Completed |
| Redeployment |
Take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities |
- Outline commitment to take into account the accessibility needs of employees with disabilities when redeploying employees in our Accessibility policy
- Provide training to all employees outlining this responsibility
|
Completed |
| Customer Service Standards |
Establishment of Policies |
Develop, implement and maintain policies governing its provision of goods, services or facilities, as the case may be, to persons with disabilities |
- Create Accessibility policy
- Provide training to those serving customers about their responsibilities
|
Completed |
| Use of service animals and support persons |
If a person with a disability is accompanied by a guide dog or other service animal, the provider shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises; If a person with a disability is accompanied by a support person, the provider shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises |
- Outlined in our Accessibility policy
- Provide training to those serving customers about their responsibilities
|
Completed |
| Notice of temporary disruptions |
If there is a temporary disruption in those other facilities or services in whole or in part, the provider shall give notice of the disruption to the public |
- Outlined in our Accessibility policy
- Our Facilities manager will notify all staff of any disruptions of service upon notification from building management
|
Completed |
| Training for staff |
Ensure that the following persons receive training about the provision of the provider’s goods, services or facilities, as the case may be, to persons with disabilities:
- Every person who is an employee of, or a volunteer with, the provider.
- Every person who participates in developing the provider’s policies.
- Every other person who provides goods, services or facilities on behalf of the provider
Provide training on an ongoing basis in respect of any changes to the policies; keep records of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided |
- Provide training to those who provide goods and services to our clients, including employees and volunteers
|
Completed |
| Feedback process required |
Establish a process for receiving and responding to,
- feedback about the manner in which it provides goods, services or facilities to persons with disabilities; and
- feedback about whether the feedback process established for purposes of clause (a)
|
- Outline feedback process in our Accessibility policy
- Post Accessibility policy on our external website
|
Completed |
| Format of documents |
If is required to give a copy of a document to a person with a disability, on request, provide or arrange for the provision of the document, or the information contained in the document, to the person in an accessible format or with communication support |
- Upon request, we will consult and provide any materials or communications in a way that is accessible to them
|
Completed |
